Payment and cancellation policy

Effective Oct. 29, 2026

Fees

  • Individual therapy session (53–60 minutes), in person or by video: $150.

  • Sliding scale: as low as $65 per session, agreed on privately before we begin.

  • 15-minute consultation call: free, with no card required.

  • Late cancellation or missed session: $50.

All fees are in U.S. dollars. I’m an out-of-network provider and don’t bill insurance directly. On request, I’ll provide a superbill you can submit to your insurance for possible reimbursement.

How payment works

Payment is due on the day of each session. During intake, you’ll save a credit, debit, HSA, or FSA card in my secure client portal, and that card is charged after each session. Card payments are processed by Stripe. I never see or store your full card number. Receipts are available in the portal.

Cancellations and missed sessions

Your session time is reserved just for you. If you need to cancel or reschedule, please let me know at least 24 hours before your appointment by email or through the client portal, and there’s no charge.

Cancellations with less than 24 hours’ notice, and missed sessions, are charged $50. Genuine emergencies and sudden illness are handled case by case, and I’ll waive the fee when it’s fair to.

Refunds

Because a therapy session is a service provided at the time of the appointment, fees for sessions that took place aren’t refundable.

If you were charged in error, such as a duplicate charge, the wrong amount, or a fee for a session you cancelled on time, email me at nicole@dappledlightcounseling.com. I’ll review it within 2 business days, and any refund goes back to your original card. Banks usually take 5 to 10 business days to show it.

If you prepaid for a session that hasn’t happened yet and you cancel with at least 24 hours’ notice, you’ll get a full refund. If you have a question about a charge, please contact me first. I’m glad to sort it out directly.

Your right to a Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Questions

Email nicole@dappledlightcounseling.com and I’ll reply within one business day.